Community Management

What is Generative AI and Why Does it Matter to Community Managers

What is Generative AI Generative AI is a type of artificial intelligence (AI) that can create new content, such as text, images, or

Bri Leever, Community Builder and Contributor to the 2023 State of Community Management Report shared her framework for planning effective

Ready to level up your community reporting program? Whether you're a solo practitioner or you lead a team of community professionals we have

The Metrics & Measurement competency of The Community Maturity Model™ helps organizations understand the “why” of social approaches and

Have you seen this community management/moderation game Moderator Mayhem that is making the rounds? It is a little too close to home for us

Launching a new community is easier when you put together a cross-functional team of invested stakeholders. While this checklist won’t apply

Most community managers get to do a little bit of everything, which can be both exhilarating and overwhelming, and often hard to synthesize

A well-thought out community playbook gives the members of your community team a sense of their options in various scenarios. How do you

This community management glossary provides a list of common terms and acronyms you'll encounter in the community world. We're always on

Creating a brand-new programming campaign is the often most effective approach to serving a particular need in your community. It is the