Creating and Managing a Virtual Community: A Practice Manual is a free resources published by the ICRC. Download the Manual
Managing Risk for Online Communities
The top three legal issues for which community managers should monitor are the following: • Defamation. • Intellectual property
The Business of Community
Organizations around the world are discovering the immense potential of online community programs. Whether you are scrambling to engage
Using Gamification to Increase Engagement
Heifer International is a global nonprofit with a mission to end hunger and poverty while caring for the Earth. For 75 years, they have
Alex Blanton on Creating Synergy Between Online and Offline Events
Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of
Three Community Myths Busted
Vanessa DiMauro on Aligning Community Goals with Business Goals.
Episode #63 features Vanessa DiMauro, Vice President at Georgian Partners. Vanessa shares her unique perspective on trust as a
How Aetna Conducts Social Audits & Training to Ensure Compliance
This is an Aetna case study on how to conduct social audits and training for social compliance. The highlights of the discussion are noted
Evaluating Community and Engagement Platforms
By Rachel Happe Are you evaluating and assessing community or engagement platforms? You are in great company – a lot of people are.
Using a Playbook to Support Community Manager Success
Learn how developing a training and a comprehensive community primer directly impacted the development of a strong cadre of community
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