Policies & Governance

The State of Community Management 2014

The State of Community Management 2014 is the fifth edition of our annual research. This year, collaborating with TheCR Network members to

Harvesting the Rewards of Community The State of Community Management 2015, the sixth edition of our annual report series, provides a

The Value of Community Management The SOCM 2013 builds on previous qualitative research to offer a quantitative look at how community and

Lessons from Community and Social Business Leaders The 2012 State of Community Management report examines the continued evolution of the

Best Practices from Community, Social Media, Social Business Practitioners In 2011, social business came of age as organizations got

A Level Set of Community Management Practices The 2010 State of Community Management is our first attempt to capture community management

Interested in learning tried and true requirements for successful advocates? Katinka Santa from Autodesk shares a case study highlighting

Interested in learning how to build a successful employee advocate program? Three experienced practitioners to share their best practices

Erica Kuhl and Matt Brown give an overview of the evolution of the MVP advocacy program at Salesforce. Download the Report

Humans are losing ground against technology. Comparing the accelerated pace of change to human evolution (which has occurred over