The State of Community Management 2018 from TheCR on Vimeo.
The State of Community Management 2018 Report
The State of Community Management (SOCM) research has evolved with the industry, moving from qualitative to quantitative. Initially, the
The Walgreens Internal Social Journey
In the video below Chris and Jim discuss the community journey at Walgreens, and Chris provides a look at how Walgreens is executing their
How to Build a Community-Based Support Model
Ian White, manager of support at Rackspace joined us for a Community Manager Spotlight webinar. Ian and his team have down
Best Practices for Community Platform Migration
Launching a New Community User Interface
Launching a new user interface is no easy task. This report explores: best practices for launching a new community interface
On the Go: Mapping Mobile Capabilities to Your Organizations Needs
Mobile is must, but where do you start? This report explore the advantages and disadvantages of mobile applications and responsive site
The One Year Club: Defining Requirements that Scale
How do you define community requirements that scale? Explore best practices for ensuring long-term success and avoiding stagnation in
Engagement Games: Gamification in Your Community
Want to use gamification to drive engagement in your community? This report offers an introductory look at how to implement gamification
Assessing the Marketplace: Choosing the Right Vendor for your Community
Choosing a platform is a daunting experience at the best of times. Trying to do this unexpectedly and in a time crunch is considerably
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