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About The First 100 Days – A Community Manager Resource Bundle

The First 100 Days

Starting a new job? We can help!

We are definitely biased, but we believe community managers do some of the most important and innovative work that their organizations. Below you'll find a collection of our most popular resources for community managers, including research, case studies, tools, templates, and more.

Drop us a line if we can help you with any community-related challenges! You can join our Facebook group if you're looking for community peers.

TOOLS + TEMPLATES

Cross-Functional Teams Checklist
Community Management Elevator Pitches
Building a Community Playbook
Community Glossary
15 Proven Online Community Programming Ideas
The Language of Engagement
Community Manager Job Descriptions
Community Strategy Worksheet
Engagement Strategy Canvas
Community GAP Analysis Template
Engagement in External Communities
Three Ideas for Employee Adoption and Engagement in External Communities
Onboarding guide and community new member programs.
Creating and Managing a Virtual Community: A Practice Manual
Gamification Resources
How to get people to interact with online community
Question of the Week Prompts
Social Media Policy Database
Online Community Governance Charter Template

Community Management Handbooks

We believe in building on the success of others, not reinventing the wheel. Here are some resources that will shed some light on how other community pros make their communities shine.

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The NEW Community Manager Handbook

This updated CMGR handbook contains stories and case studies community experts.

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CMGT 101

This is a curated resource featuring advice and best practices from 17 community leaders about their secrets to success.

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Community Manager Handbook

This CMGR handbook contains stories and case studies from how others before us have forged their way to community success.

REPORTS

How to launch an online community
Diary of Launching a Community Platform
How to Help Your Members Ask Questions that Get Great Answers
Plain Language Crash Course: How to Communicate More Effectively

Community Manager Self-Care

Burnout is real. Here are three resources that will help you take care of yourself, so you can take care of your community.

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Maria Ogneva: Avoiding Burnout

Managing an online community can be overwhelming. Review this case study on avoiding burnout.

Advice on Everything From CNGR

CMGR Self-Care

Get self-care ideas and advice from 25 community professionals.

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Three Questions Community Managers Need to Ask When They’re Struggling

Explore three questions to ask yourself when you're feeling stuck.

Models + Frameworks

We have spent the last ten years working with global community leaders, and have developed proven, research-backed models and frameworks for community success.

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STATE OF COMMUNITY MANAGEMENT REPORTS

State of Community Management 2022
State of Community Management 2021
SOCM 2020
The State of Community Management 2020
online community best practices
The State of Community Management 2019
The State of Community Management 2018 Report
The State of Community Management 2016
The State of Community Management 2017
The State of Community Management 2014
The State of Community Management 2015
The State of Community Management 2013
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Get access to the First 100 Days Resource Bundle

Subscribe to the 100 Days Resource Bundle here.

Want even more? Our Library subscriptions offer exclusive access to research-backed resources - trusted by global community leaders.

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