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The State of Community Management 2020

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The State of Community Management 2020 is the 11th edition of The State of Community Management research, the longest-running, and most comprehensive industry report for online community professionals.

This year, online communities and digital engagement are taking on dramatic new relevance. We have made considerable progress in translating the generative business model of communities into financial benchmarks, which are critical for organizations as they consider using community approaches to transform their organizations. We . . .

 

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Community Management, Leadership, Strategy
CMM1, CMM2, CMM3, CMM4, Research

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