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Policies & Governance Resource Bundle Details

Library Resource Bundle Tiles PG

Policies and governance address the regulatory, IP, and organizational constraints for how organizations use social technologies and how community initiatives are organized and funded.

This resource bundle contains case studies, research, reports and guidelines to help you define, manage and support the correct policies and governance practices for a healthy, successful and complaint online community program.

This resource bundle is a living asset, with new content added throughout the year.

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The Policies & Governance Resource Bundle is built for community managers who are looking to define, manage and support comprehensive policies and governance practices in in their internal or external community program. You'll learn how to:

  • manage risk
  • work with legal teams
  • think about compliance
  • create a community playbook
  • approach community politics
  • handle hostile environments
  • and more!
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The Policies & Governance Resource Bundle contains resources to help community professionals tackle common challenges. It includes:

  • five Roundtable Reports
  • nine years of the State of Community Management Report
  • two case studies
  • high-res versions of two of our most popular models and frameworks
  • nine additional resources including examples of policies, toolkits, presentations and more
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You don't need to reinvent the engagement wheel. We've spent the last nine years working with hundreds of global community leaders and have distilled the most proven tactics into one resource bundle.

Instead of wasting time searching for ideas that might help, you can start solving your challenges today.

The resources in the Policies & Governance Resource Bundle will help you hit the ground running and make a tactical impact on your community governance immediately.

Two Ways to Access the Poilcies & Governance Resource Bundle:

You can access the resources in the Policies & Governance Resource Bundle by either subscribing to the stand-alone bundle or subscribing to TheCR Library. By subscribing to TheCR Library you get unlimited access the Policies & Governance Resource Bundle and the rest of the Library content (including dozens of Reports, webinars, case studies, podcasts and other resource bundles.

Choose the best option for you below:

I just want the Policies & Governance Resource Bundle.


Subscribe to the Policies & Governance Resource Bundle for $150/year

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Want to see all the resources in the Resource Bundle? Keep Scrolling...

MODELS + FRAMEWORKS

Community Skills Framework™
Community Engagement Framework™
Community Maturity Model™

TOOLS + TEMPLATES

Onboarding guide and community new member programs.
Creating and Managing a Virtual Community: A Practice Manual
Social Media Policy Database
Online Community Governance Charter Template

RESEARCH

The NEW Community Manager Handbook
Defining Community Management Roles
Building a Community Roadmap
CMGT 101: 17 Community Leaders Share Their Secrets
The Community Manager Handbook

REPORTS

Managing Chaos: Creating Community/Product Team Feedback Loops
Managing Risk for Online Communities
Managing Risk for Online Communities
How to conduct a social media audit and compliance
How Aetna Conducts Social Audits & Training to Ensure Compliance
Customer Community Best Practices
Building Out a Community Governance Model for a Customer Community
Governance Case Studies
Information Architecture for Community Managers
Top 10 Misunderstandings Between Legal & Community
Best Practices for Managing Risk in Online Communities
Creating a Community Playbook
Governance & Moderation: Approaching Politics in Online Communities
Compliance & Governance: The Competitive Advantage for Your Community

CASE STUDIES

Ensuring Consistent Brand Voice through Community Governance

STATE OF COMMUNITY MANAGEMENT REPORTS

State of Community Management 2022
State of Community Management 2021
SOCM 2020
The State of Community Management 2020
online community best practices
The State of Community Management 2019
The State of Community Management 2018 Report
The State of Community Management 2016
The State of Community Management 2017
The State of Community Management 2014
The State of Community Management 2015
The State of Community Management 2013
The State of Community Management 2012
The State of Community Management 2011
The State of Community Management 2010

PODCASTS

Matthew Radford on Engaging Executives

WEBINARS

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Additional Resources

Social Media:

Social Media and Compliance: Doug Cornelius’ Ethics Point Presentation on social media for compliance professionals.
Policy Tool for Social Media: A policy generator that simplifies the process of creating guidelines for your social media.
Enterprise 2.0 and Social Business are Hollow Shells without Democracy: Can you have Social Business with a democratic foundation?
SocialMedia.org Disclosure Toolkit: The toolkit is now a major part of the FTC’s rules.
Even If It Enrages Your Boss, Social Net Speech Is Protected: Free Speech and your workplace.

Policies and Governance:

Designing Good Policy For Online Platforms and Communities: Cindy Au talks designing policy for online communities.
How Network Governance Adds Value: Shann Turnbull discusses how governance can add value to your network.
Social Business Governance: Relationships Over Rules: An effective social business governance structure must balance responsiveness and inclusiveness.
Management By Community: In management by community, the work that everyone does plugs into a larger objective of growth and profitability, Hutch Carpenter writes.

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