Policies and governance address the regulatory, IP, and organizational constraints for how organizations use social technologies and how community initiatives are organized and funded.
This resource bundle contains case studies, research, reports and guidelines to help you define, manage and support the correct policies and governance practices for a healthy, successful and complaint online community program.
This resource bundle is a living asset, with new content added throughout the year.
The Policies & Governance Resource Bundle is built for community managers who are looking to define, manage and support comprehensive policies and governance practices in in their internal or external community program. You'll learn how to:
- manage risk
- work with legal teams
- think about compliance
- create a community playbook
- approach community politics
- handle hostile environments
- and more!
The Policies & Governance Resource Bundle contains resources to help community professionals tackle common challenges. It includes:
- five Roundtable Reports
- nine years of the State of Community Management Report
- two case studies
- high-res versions of two of our most popular models and frameworks
- nine additional resources including examples of policies, toolkits, presentations and more
You don't need to reinvent the engagement wheel. We've spent the last nine years working with hundreds of global community leaders and have distilled the most proven tactics into one resource bundle.
Instead of wasting time searching for ideas that might help, you can start solving your challenges today.
The resources in the Policies & Governance Resource Bundle will help you hit the ground running and make a tactical impact on your community governance immediately.
Two Ways to Access the Poilcies & Governance Resource Bundle:
You can access the resources in the Policies & Governance Resource Bundle by either subscribing to the stand-alone bundle or subscribing to TheCR Library. By subscribing to TheCR Library you get unlimited access the Policies & Governance Resource Bundle and the rest of the Library content (including dozens of Reports, webinars, case studies, podcasts and other resource bundles.
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MODELS + FRAMEWORKS
TOOLS + TEMPLATES
STATE OF COMMUNITY MANAGEMENT REPORTS
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Social Media and Compliance: Doug Cornelius’ Ethics Point Presentation on social media for compliance professionals.
Policy Tool for Social Media: A policy generator that simplifies the process of creating guidelines for your social media.
Enterprise 2.0 and Social Business are Hollow Shells without Democracy: Can you have Social Business with a democratic foundation?
SocialMedia.org Disclosure Toolkit: The toolkit is now a major part of the FTC’s rules.
Even If It Enrages Your Boss, Social Net Speech Is Protected: Free Speech and your workplace.
Policies and Governance:
Designing Good Policy For Online Platforms and Communities: Cindy Au talks designing policy for online communities.
How Network Governance Adds Value: Shann Turnbull discusses how governance can add value to your network.
Social Business Governance: Relationships Over Rules: An effective social business governance structure must balance responsiveness and inclusiveness.
Management By Community: In management by community, the work that everyone does plugs into a larger objective of growth and profitability, Hutch Carpenter writes.