CMM1 – Page 18

The Critical Link Between Community and Customer Experience

Jeannie Walters and Annette Franz were on hand to discuss the link between community and the customer experience. The highlights of the

SUMMARY The Community Roundtable is a big fan of Working Out Loud (WOL) as a practice and many members participate in their weekly

HIGHLIGHTS This UNICEF case study demonstrated assessment and benchmarking best practices. Want to see the TheCR’s Maturity Model in

TheCR encourages members to regularly review career goals and refresh job search materials to ensure they are up-to-date. That used to mean

Leadership and management are evolving in fundamental ways, driven by changing access toinformation brought on by technology. Information

SPEAKERS: Ryan Arsenault (Mimecast) & Kelly Schott (TheCR) HIGHLIGHTS Interested in Ryan’s top lessons learned? These translate

SPEAKERS: Ryan McClelland (Morningstar Inc.) and Kelly Schott (TheCR) HIGHLIGHTS Interested in the goals and outcomes of Ryan’s

Speakers: Claire Flanagan (Cloudera) & Kelly Schott (TheCR) HIGHLIGHTS DOWNLOAD NOW

Expert Panel: Jerry Canaday (MasterCard), Katie O'Leary & Mike Yada (Thermo Fisher Scientific), Lance Yoder (Cerner Corp.) and Kelly

Maria Ogneva shared Sidecar’s journey from launch to beyond engagement. Since community is the Sidecar product, it carries with it an