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Meaningful Change Management

Explore how online communities improve customer satisfaction, provide fast and easy support, and create powerful brand

Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement

Ashleigh Brookshaw has spent her career building community in the insurance, association, and now software spaces, so she knows her way

As a community manager, there may be days when you find yourself channeling a firefighter more than anything else. Issue after issue

Are you evaluating and assessing community or engagement platforms? You are in great company – a lot of people are. This is being driven by

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in

A thoughtful narrative combined with powerful metrics can help you tell your community story in a way that connects with stakeholders and