Interested in learning how Michael sells community to his executives? Read on for his 5 step plan, plus 2 added suggestions as lessons
Who’s Pitching What? Community Training with Executives Roundtable Call
Interested in learning how to train executives in community? Peter revealed his 3 key steps.Curious about how to deliver this
From Preparation to Promotion: A Career Progression Case Study
Ever wonder what skills are best suited for community management? Marjorie shared what she believes is the most valuable skill set for
Connecting Community and Business Models
Renee lent her expertise to participants on the subject of business model innovation and how it can be connected to community. The
Helping Organizations Evolve: Exploring Digital Workplace Research
This call explored Jane’s research in the area of digital workplaces. The highlights of the discussion are noted below: Jane’s digital
How Aetna Conducts Social Audits & Training to Ensure Compliance
This is an Aetna case study on how to conduct social audits and training for social compliance. The highlights of the discussion are noted
Best Practices for Welcoming New Members into your Community
As an overall summary, welcome programs fit into a broader strategy that helps to build and strengthen the community.Communities with new
Spring Cleaning for Your ESN: An Enterprise Case Study with Capital One
After hearing that Melissa had launched a spring-cleaning campaign at Capital One, Hillary thought that it would be a good case study for
The Critical Link Between Community and Customer Experience
Jeannie Walters and Annette Franz were on hand to discuss the link between community and the customer experience. The highlights of the
Work Out Loud (WOL) Circles with John Stepper
SUMMARY The Community Roundtable is a big fan of Working Out Loud (WOL) as a practice and many members participate in their weekly
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