CMM2 – Page 2

Community GAP Analysis Template

Attached is a great template for creating an organizational gap analysis around social initiatives, based on our Community Maturity Model™.

Communities are not a “set it and forget it” proposition. Increasingly, community teams are making design and user interface/experience

You can’t login to LinkedIn or open an industry e-newsletter now without getting bombarded with headlines screaming about ChatGPT (and

Anne Larsen and Tracy Maurer explore multi-tiered advocacy - or super user - programs. It is really difficult to build a robust community

Rachael Silvano, Zapier, explores the topic of how we build ties and connections in our digital world. With the core of "weak ties build

There are countless opportunities throughout your workday to be more present and intentional. In this report, Penny Schnarrs shares how

When you hear “gamification,” what comes to mind? Video games? Leveling-up? The latest Fortnite emote (a.k.a. the goofy dances you see

Explore how online communities improve customer satisfaction, provide fast and easy support, and create powerful brand

Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement

Ashleigh Brookshaw has spent her career building community in the insurance, association, and now software spaces, so she knows her way