TheCR Library

Trusted Resources From The Community Roundtable

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Community GAP Analysis Template

Attached is a great template for creating an organizational gap analysis around social initiatives, based on our Community Maturity Model™.

Don’t Let Your Community Get Stale

Communities are not a “set it and forget it” proposition. Increasingly, community teams are making design and user interface/experience

ChatGPT Doesn’t Want Your Community Jobs

You can’t login to LinkedIn or open an industry e-newsletter now without getting bombarded with headlines screaming about ChatGPT (and

Designing a Framework for a Super User Program

Anne Larsen and Tracy Maurer explore multi-tiered advocacy - or super user - programs. It is really difficult to build a robust community

Strengthening Ties: Getting to (Really) Know Your Members

Rachael Silvano, Zapier, explores the topic of how we build ties and connections in our digital world. With the core of "weak ties build

Tiny Habits: Embracing Intention Setting

There are countless opportunities throughout your workday to be more present and intentional. In this report, Penny Schnarrs shares how

Gamification 101: Games and Changing Community Behavior

When you hear “gamification,” what comes to mind? Video games? Leveling-up? The latest Fortnite emote (a.k.a. the goofy dances you see

Meaningful Change Management

Explore how online communities improve customer satisfaction, provide fast and easy support, and create powerful brand

Impactful Metrics & Reporting in Community

Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement

3 Tips for Creating Safe and Inclusive Community Spaces

Ashleigh Brookshaw has spent her career building community in the insurance, association, and now software spaces, so she knows her way

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