Maria Ogneva shared Sidecar’s journey from launch to beyond engagement. Since community is the Sidecar product, it carries with it an
Who is Measuring What? A Metrics Show & Tell with Alex Blanton, Microsoft
Interested in the types of metrics that are most effective? Alex shared the 4 metrics that he finds most useful. Looking for formulas?
Who’s Measuring What? A Metrics Show and Tell with Allison Brotman of nCino
Interested in learning what Allison considers the biggest factor behind their success? Members were impressed with how well Allison was able
Social Media Policy Database
Check out this amazing database of dozens of social media policies and templates from organizations like Fedex, Microsoft, IBM, Pfizer,
Information Architecture for Community Managers
Online communities are a source of value creation. At the heart of this is knowledge sharing. The idea is for community practitioners to
Online Community Governance Charter Template
Defining Governance in your community? Or are you reworking your current Governance structure? Check out this template of a
Research Brief: Calculating Community ROI
Measuring the Networked Value of Engagement In this brief, we will explore a universal formula for capturing the ROI
Using Research to Build a Roadmap
Heather Ausmus has used the Community Maturity Model in her community work and shared how she has developed a plan through FY18 using
Building the Business Case to Defend and Grow Your Program
Are you struggling to tell your community story in a way that secures the executive commitment and investment required to succeed? It’s all
Why is a Community Roadmap Important?
What is a Community Roadmap? A community roadmap gives direction to your community program. Your community strategy describes your
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