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Meaningful Change Management

Explore how online communities improve customer satisfaction, provide fast and easy support, and create powerful brand

Impactful Metrics & Reporting in Community

Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement

4 Things to Consider When Launching a Community Mentorship Program

Mentorships have existed, well, forever, and they’ve always been an excellent way to share knowledge. But with the COVID-19 pandemic, loads

3 Tips for Creating Safe and Inclusive Community Spaces

Ashleigh Brookshaw has spent her career building community in the insurance, association, and now software spaces, so she knows her way

Creating a Positive Feedback Loop Process in 4 Steps

As a community manager, there may be days when you find yourself channeling a firefighter more than anything else. Issue after issue

Evaluating Community and Engagement Platforms

Are you evaluating and assessing community or engagement platforms? You are in great company – a lot of people are. This is being driven by

Building Community Teams with Lisa Tallman

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in

Community Gamification with April Uzarski

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in

Managing a Migration with Debbie Kwan

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in

Unclogging Bottlenecks with Janet Stiles

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in

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