Humana is a healthcare company that has transitioned through its 50+ years from operating nursing homes to operating hospitals to offering
The Value of Communities During the COVID-19 Crisis
Everyone around the globe is scrambling to respond to the COVID-19 crisis. It is moving quickly and it does not discriminate. The shared
Managing Teams Who Are Suddenly Remote
The dramatic spread of COVID-19 is making people scramble. Colleges and Universities are transferring to virtual learning. Employers are
Crisis Engagement Guidelines
Community professionals tend to use what I call the Language of Engagement – a style of communication that is designed to give
Using Digital Channels in a Crisis: Community Best Practices for Connecting and Collaborating
The coronavirus, and its impact on travel and events, has organizations scrambling to adapt. Digital channels will take up much of the
Managing Remote Teams: Ideas and Advice for Thriving Online
The dramatic spread of COVID-19 is making people scramble. Colleges and Universities are transferring to virtual learning. Employers are
Working Well on the Web: The Ups and Downs of Remote Work
Wondering which challenges other community professionals face working remotely? 5 challenges were shared and discussed. Want to know
Giving the Golden Ticket: Getting Creative With Gamification
Wondering how to rollout a new contest? Monique shared her practical 3-step plan used at Atlassian. Want a powerful way to endorse
Can’t Miss Programming Idea: Member Spotlight
WHAT IS IT? A profile of one member's work (typically in the form of a blog or discussion post) written by the community manager. It
Can’t Miss Programming Idea: Question of the Week
WHAT IS IT? In this program, the community manager selects one question and highlights it as a question that they would
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