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How to manage an online team

Managing Remote Teams: Ideas and Advice for Thriving Online

The dramatic spread of COVID-19 is making people scramble. Colleges and Universities are transferring to virtual learning. Employers are

How to manage a remote team

Working Well on the Web: The Ups and Downs of Remote Work

Wondering which challenges other community professionals face working remotely? 5 challenges were shared and discussed. Want to know

How to use gamification

Giving the Golden Ticket: Getting Creative With Gamification

Wondering how to rollout a new contest?  Monique shared her practical 3-step plan used at Atlassian. Want a powerful way to endorse

Community Programming Ideas And Best Practices

Can’t Miss Programming Idea: Member Spotlight

WHAT IS IT? A profile of one member's work (typically in the form of a blog or discussion post) written by the community manager. It

How to improve online engagement

Can’t Miss Programming Idea: Question of the Week

WHAT IS IT? In this program, the community manager selects one question and highlights it as a question that they would

AMA Ask Me Anything

Can’t Miss Programming Idea: Ask Me Anything

WHAT IS IT? For an AMA, the community manager chooses a member host to whom questions will be directed. The

Community management articles Kelly Schott

Why Community Programs Matter

Why do community programs matter? Content and programs are often seen as one collective entity, but they serve two different

How to get people to interact with online community

Question of the Week Prompts

We highly recommend using a Question Of The Week program to engage new community members, and make contributing easy and fun.  Two

How to get people to engage with online community

Undeniable Story: The Science and Intuition of Engagement

Michael shared a six-step storytelling framework that, in his experience, has been a breakthrough process and approach for not only

The Role of Communities in Innovation

Communities play a critical role in innovation. Whether in the middle ages or now cities, in particular, are critical to innovation.

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