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Who’s Measuring What? A Metrics Show & Tell with Olivier Le Pord

Interested in learning Autodesk’s top metrics? Olivier shared his top 3 metric buckets, including the sub-metrics within each bucket.

Who is Measuring What? A Metrics Show & Tell with Alex Blanton, Microsoft

Interested in the types of metrics that are most effective? Alex shared the 4 metrics that he finds most useful. Looking for formulas?

Measuring Offline Community Engagement: Building Community at Team RWB

Interested in learning how to measure enrichment? Dan shared their methodology at Team RWB, which has engagement at its core. Additionally,

Who’s Measuring What? A Metrics Show and Tell with Allison Brotman of nCino

Interested in learning what Allison considers the biggest factor behind their success? Members were impressed with how well Allison was able

Building a Behavior Analytics Dashboard: Visualizing Complex Dynamics of ESNs

HIGHLIGHTS Interested in learning which strategic objectives worked for Steelcase’s dashboard? Wietske shared their 3 practical

Information Architecture for Community Managers

Online communities are a source of value creation. At the heart of this is knowledge sharing. The idea is for community practitioners to

Research Brief: Calculating Community ROI

Measuring the Networked Value of Engagement In this brief, we will explore a universal formula for capturing the ROI

Using Research to Build a Roadmap

Heather Ausmus has used the Community Maturity Model in her community work and shared how she has developed a plan through FY18 using

Building the Business Case to Defend and Grow Your Program

Are you struggling to tell your community story in a way that secures the executive commitment and investment required to succeed? It’s all

Why is a Community Roadmap Important?

What is a Community Roadmap? A community roadmap gives direction to your community program. Your community strategy describes your

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