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30 Community Management Job Descriptions

Community opportunities are growing rapidly (and we love to see it!) The field is maturing and along with it, roles are becoming both

Foundations Of Community Success

Over the last two years, the place of community in organizations shifted, with community programs becoming a commonly required investment at

The Evolution of Customer Communities

In 2021, online communities are table stakes for brands that want to connect and engage with their audience. Community professionals are

5 Critical Hiring Characteristics for Community Management Roles

Looking at community job descriptions, it’s clear there are some characteristics that are prized by hiring managers. While

Community management articles Kelly Schott

Engagement: Automate, But Keep it Personal

Whenever we think about personalizing engagement, there is always a tug of war with customization and scale. The more we want to customize

Community Case Study: Neil Morgan, Glencore

Join Neil Morgan, Digital Workplace Advisor at Glencore as he shares how they use their intranet to connect with thousands of global

Tool Tips & Tricks: Zoom 101

•Interested in a high-level overview of Zoom Meeting? Kelly offered 7 Pro Account tips and tricks to help get you started. •Curious

Reporting Strategy: Sharing Metrics with Different Audiences

•Looking to advocate for value-based and/or behavior-based metrics? Marjorie offered an excellent solution, backed by an example. Stephanie

Managing Chaos: Creating Community/Product Team Feedback Loops

•Curious about the types of chaos as defined by Jonathan? In Jonathan’s experience, there are 2 types of chaos. Jonathan explained his

Maximizing Community Engagement: Advanced Techniques to Keep Members Hooked

•Curious about the 5 environmental factors that affect your strategy? Unfortunately, so many organizations aren’t aware of the importance of

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