External/Customer

Community Management Elevator Pitches

Most community managers get to do a little bit of everything, which can be both exhilarating and overwhelming, and often hard to synthesize

This community management glossary provides a list of common terms and acronyms you'll encounter in the community world. We're always on

Community manager means a lot of different things to different people. We've compiled a sample of popular job descriptions for community

Engagement behaviors are a leading indicator of value Engagement is a key measure of attention, alignment, learning, and leadership.

Communities are not a “set it and forget it” proposition. Increasingly, community teams are making design and user interface/experience

You can’t login to LinkedIn or open an industry e-newsletter now without getting bombarded with headlines screaming about ChatGPT (and

When you hear “gamification,” what comes to mind? Video games? Leveling-up? The latest Fortnite emote (a.k.a. the goofy dances you see

Explore how online communities improve customer satisfaction, provide fast and easy support, and create powerful brand

Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement

As organizations increasingly use community-led programs to connect with their customers, their online ecosystems expand. What may have