Summertime means all the fun in the sun and less time on the computer! It's not a great time for community engagement rates, but it is a
Leveraging Data Analytics for Community Success
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community
Four Ways to Improve Community Reporting
Ready to level up your community reporting program? Whether you're a solo practitioner or you lead a team of community professionals we have
Growing Organizational Interest in Community Metrics
The Metrics & Measurement competency of The Community Maturity Model™ helps organizations understand the “why” of social approaches and
Community Glossary
This community management glossary provides a list of common terms and acronyms you'll encounter in the community world. We're always on
Impactful Metrics & Reporting in Community
Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement
4 Things to Consider When Launching a Community Mentorship Program
Mentorships have existed, well, forever, and they’ve always been an excellent way to share knowledge. But with the COVID-19 pandemic, loads
Using Community Dashboards to Tell a Story
A thoughtful narrative combined with powerful metrics can help you tell your community story in a way that connects with stakeholders and
The NEW Community Manager Handbook
The NEW Community Manager Handbook started as a series of twenty-one interviews with community leaders from organizations like Analog
Executive Dashboards for Online Community Programs
As more organizations embrace online communities as core business systems, executives expect to be kept apprised of their progress and
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