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Engagement: Automate, But Keep it Personal

Whenever we think about personalizing engagement, there is always a tug of war with customization and scale. The more we want to customize

•Looking to advocate for value-based and/or behavior-based metrics? Marjorie offered an excellent solution, backed by an example. Stephanie

2020 taught us a lot about how people can connect and thrive in online communities. To celebrate CMAD 2021 (Community Manager

• Looking to make your reports and chosen metrics more impactful for senior leaders? One participant shared his key best practice.•

Interested in being able to tell a story with your data? This was a goal cited by many on the call. It was also identified as an issue in

The COVID-19 crisis has impacted almost everything, including community programs. When we set out to collect data on the impact of COVID-19

• Want to know how to drive attention and action with your data? Brian shared 5 key tips.• Interested in a cheat sheet to help with your

Jeff Ross is the Community Manager for Humana’s internal community called “Buzz” and has been for its full 9 years. He shares advice for

Episode #53 features Keri Kersten, Global Internal Communications and Change Management at Stepan Company. Listen in as

Jillian Bejtlich shares a look at her perspective on metrics and data analysis. The most important point in Jillian’s presentation is