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The Impact of COVID-19 on Online Community Programs

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The COVID-19 crisis has impacted almost everything, including community programs. When we set out to collect data on the impact of COVID-19 on community programs we were not sure what we would find. While there was an obvious role for online communities to play in a situation where digital engagement became the default, we also knew that organizations were looking for places to cut back.

What we found was interesting – a near equal balance of programs accelerating and stalling.

12% of programs have significantly accelerated plans while 9% have significantly stalled plans. The . . .

 

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Community Management, Leadership, Strategy
Article, Infographic

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