ROI

Catherine Hackney on Community Building for Associations

By Shannon Abram Episode #99 of Community Conversations features Catherine Hackney, an online community consultant specializing

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community

This community management glossary provides a list of common terms and acronyms you'll encounter in the community world. We're always on

Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement

Mentorships have existed, well, forever, and they’ve always been an excellent way to share knowledge. But with the COVID-19 pandemic, loads

Community managers are burnt out. And they’ve been that way since before the COVID-19 pandemic began — in the 2019 State of Community

Tirza Austin is the Senior Manager of Online Communities for the American Society of Civil Engineers (ASCE) and has been for almost 4 years.

BY: PRASAD SETH In a world that’s becoming increasingly digital and online, you may have noticed a shift in the way we

•Looking to advocate for value-based and/or behavior-based metrics? Marjorie offered an excellent solution, backed by an example. Stephanie

Engagement for engagement's sake is not very interesting. There is a lot of crappy "engagement" out there -- look no further than most of