For many brands, one of the most powerful marketing tools is the legion of dedicated customers whose passion for the company’s products and
Three Trends in Community Management in 2023
Community is an always-evolving field. Explore three trends on community management in 2023 with this detailed look at how community
ESRI, UKG, AECOM, and Gallaudet University among global organizations recognized as leaders of innovation in community management.
The winners of the eighth annual Community Leadership Awards were announced Thursday, October 5th and included community leaders from
Communities are Behavior Change-makers
Communities are behavior change-makers. When you give people a faster, easier, or more effective way to do something, they typically adopt
Five Tips for Community Managers Getting Started with ChatGPT
Not every community managers is super tech-savvy - and that's ok! It feels like there are always new platforms or services to try out - and
What is Generative AI and Why Does it Matter to Community Managers
What is Generative AI Generative AI is a type of artificial intelligence (AI) that can create new content, such as text, images, or
Community Ecosystem Map: My framework for mapping content and programs
Bri Leever, Community Builder and Contributor to the 2023 State of Community Management Report shared her framework for planning effective
Four Ways to Improve Community Reporting
Ready to level up your community reporting program? Whether you're a solo practitioner or you lead a team of community professionals we have
Community Strategy Worksheet
An approved community strategy is a critical step to develop a fully integrated community program. If you don’t have a community strategy
Engagement Strategy Canvas
Engagement behaviors are a leading indicator of value Engagement is a key measure of attention, alignment, learning, and leadership.
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