Community Management -

When Not to Gamify – An Exploration of Gamification

Gamification: who is it for? Those who have tipped a toe in the water of Gamification know it can be a powerful tool to drive member

Rachael Silvano, Zapier, explores the topic of how we build ties and connections in our digital world. With the core of "weak ties build

There are countless opportunities throughout your workday to be more present and intentional. In this report, Penny Schnarrs shares how

Thinking about the personas in your online community is critical – if you don’t know who you are creating content and planning programs for

Community managers know their members better than anyone, right? But knowing individual members on a personal level isn’t the same as

When you hear “gamification,” what comes to mind? Video games? Leveling-up? The latest Fortnite emote (a.k.a. the goofy dances you see

Explore how online communities improve customer satisfaction, provide fast and easy support, and create powerful brand

Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement

Mentorships have existed, well, forever, and they’ve always been an excellent way to share knowledge. But with the COVID-19 pandemic, loads

Ashleigh Brookshaw has spent her career building community in the insurance, association, and now software spaces, so she knows her way