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Resource Bundle: Gamification

Want to learn how gamification increases engagement in your community? Want to know all of the different techniques to make your community

The Social Executive: Leading a Culture of Innovation

As the business world continues to innovate and move faster, social technologies are changing the way businesses communicate and engage with

Getting the New Member Experience Right

Getting the New Member Experience Right, a case study shared by member Camilo Lemos, Community Manager at Autodesk. Camilo outlines how the

Improving Community Sentiment: Taking a Community from Hostile to Happy

When community sentiment is good, it often gets taken for granted. When it’s bad, it’s clear that it is one of the biggest barriers to

The Value of Community: Sustaining Behavior Change to Drive ROI

Nearly every day, there are headlines and stories about the changing relationship between organizations and their customers, employees and

Aaron Buchsbaum on Prioritizing Community Programs

Episode #39 features Aaron Buchsbaum, Community Manager at The World Bank. Join us as we chat about how to prioritize a packed to-do list,

Patrick Hellen on Engaging Unlikely Advocates

These two episodes feature Patrick Hellen, while he was the Director of Community and Engagement at Deep Information Services. You’ll find

Kirsten Laaspere Social Collaboration

Episode #40 features Kirsten Laaspere, Community Manager at Akamai. Join us as we chat about how she  prioritized  her community career

Leading Large Scaled Change: Network-Centric Warfare

The military recognized that their enemy was networked. However, most corporations today do not recognize that their customers are

Removing the One Way Mirror: Transparency in Social Business

Kirsten stated that the premise behind her “one-way mirror” talk was to remind others that when they are communicating on a social platform,

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