Getting the New Member Experience Right, a case study shared by member Camilo Lemos, Community Manager at Autodesk. Camilo outlines how the
Improving Community Sentiment: Taking a Community from Hostile to Happy
When community sentiment is good, it often gets taken for granted. When it’s bad, it’s clear that it is one of the biggest barriers to
The Value of Community: Sustaining Behavior Change to Drive ROI
Nearly every day, there are headlines and stories about the changing relationship between organizations and their customers, employees and
Aaron Buchsbaum on Prioritizing Community Programs
Episode #39 features Aaron Buchsbaum, Community Manager at The World Bank. Join us as we chat about how to prioritize a packed to-do list,
Patrick Hellen on Engaging Unlikely Advocates
These two episodes feature Patrick Hellen, while he was the Director of Community and Engagement at Deep Information Services. You’ll find
Kirsten Laaspere Social Collaboration
Episode #40 features Kirsten Laaspere, Community Manager at Akamai. Join us as we chat about how she prioritized her community career
Leading Large Scaled Change: Network-Centric Warfare
The military recognized that their enemy was networked. However, most corporations today do not recognize that their customers are
Removing the One Way Mirror: Transparency in Social Business
Kirsten stated that the premise behind her “one-way mirror” talk was to remind others that when they are communicating on a social platform,
Exploring Engagement: The Dance Floor Theory
Visualize yourself hovering above a dance floor. What you'd likely observe is the development of an engagement pattern. Let’s say that
How to Cultivate Collaboration at Your Organization
Michael Sampson focuses on collaboration for end-user organizations in order to help them to be productive and effective in their
