By Rachel Happe, Co-Founder and Principal, The Community Roundtable Social media is broken – you need only look at political discussions
CA Technologies’ Customer Engagement Evolution
Learn more about CA Technologies’ customer engagement evolution and how J.J. Lovett, Director, Communities and his team have received an
Best Practices for Training New Community Manager
The Walgreens Internal Social Journey
In the video below Chris and Jim discuss the community journey at Walgreens, and Chris provides a look at how Walgreens is executing their
How to Build a Community-Based Support Model
Ian White, manager of support at Rackspace joined us for a Community Manager Spotlight webinar. Ian and his team have down amazing things
Engagement Games: Gamification in Your Community
Want to use gamification to drive engagement in your community? This report offers an introductory look at how to implement gamification
Using TheCR Engagement Model to Measure Adoption & Engagement
How can you measure adoption and engagement in your community? This report explores how Shepley Bullfinch used TheCR's Engagement
Governance & Moderation: Approaching Politics in Online Communities
We are in unprecedented times. Communities welcome engagement, but with the political climate in the US right now and its far-reaching
Birds on a Wire: Programming for Knowledge Sharing Communities
“Birds on a Wire” is a hybrid engagement tactic. It is used to engage phone conversations with customers and/or potential customers. It
How to Prove Value and Measure Growth and Engagement in Your Community
This report highlights best practices for proving value and measuring growth and engagement in online communities. Highlights
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