By Rachel Happe, Co-Founder and Principal, The Community Roundtable
I often get asked whether a specific use case is a good candidate for a community approach but to me, I think about it a bit differently. A community approach is a strategic operational choice for achieving almost any organizational goal. For many processes, you have the choice to either execute it in a traditional, transactional way with a high level of control and predictability, for which you will pay a lot or you can choose a community approach which you will have less control over . . .
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