Episode #39 features Aaron Buchsbaum, Community Manager at The World Bank. Join us as we chat about how to prioritize a packed to-do list,
Patrick Hellen on Engaging Unlikely Advocates
These two episodes feature Patrick Hellen, while he was the Director of Community and Engagement at Deep Information Services. You’ll find
Kirsten Laaspere Social Collaboration
Episode #40 features Kirsten Laaspere, Community Manager at Akamai. Join us as we chat about how she prioritized her community career
Leading Large Scaled Change: Network-Centric Warfare
The military recognized that their enemy was networked. However, most corporations today do not recognize that their customers are
Removing the One Way Mirror: Transparency in Social Business
Kirsten stated that the premise behind her “one-way mirror” talk was to remind others that when they are communicating on a social platform,
Exploring Engagement: The Dance Floor Theory
Visualize yourself hovering above a dance floor. What you'd likely observe is the development of an engagement pattern. Let’s say that
How to Cultivate Collaboration at Your Organization
Michael Sampson focuses on collaboration for end-user organizations in order to help them to be productive and effective in their
How to Turn Brand Haters to Advocates
Jason is a Conflict Resolution Specialist, Mediator and Facilitator. His main focus is helping brands deal with their irate customers in the
Tracy Maurer on Onboarding in a Global Organization
Episode #45 features Tracy Maurer, Collaboration Systems Manager at UBM. Join us as we chat about best practices for using short videos in
Jerry Canaday on Non-Traditional Community Roles
Episode #27 features Jerry Canaday, Solution Architect – Internal Systems at MasterCard. Podcast highlights include: Applying community