This report explores the idea that the main concept to understand in any type of community building is why people join the community and why
Executive Engagement Ignites Culture Change
Three community leaders share tactical ideas for improving executive engagement in your online community program.
The Holy Grail of Engagement and Why Communities Matter
Engagement for engagement's sake is not very interesting. There is a lot of crappy "engagement" out there -- look no further than most of
How The Red Cross Builds, Grows, and Sustains Communities
Ernesto Izquierdo (ICRC), shares how the Red Cross goes about creating a strategy for launching communities.Through a guide that they use to
Conversations with Community Managers – Lance Yoder and John L. Moore on Workforce Collaboration
Episode #75 features Lance Yoder, Manager, Workforce Adoption and Collaboration, Cerner and John L. Moore, Lead Technology
What will community management look like in 2021? 8 community leaders share their ideas.
2020 was an unpredictable year, so while we’re loathe to make “predictions” for 2021, we did want to hear what some community thought
Engagement That Scales – Episode #22: Maddie Grant on What Will Go Back, and What Won’t
Engagement that Scales is a weekly web series featuring Rachel Happe, and and a new guest each week. Community professionals, industry
Diversity & Inclusion: Designing An Equitable User Experience
Looking to better understand diversity, equity and inclusion(DEI) from a community perspective? Ashleigh shared 6 best practices. Do you
Customer Communities Elevate the Customer Experience
This eBook, Customer Communities Elevate the Customer Experience, is derived from the 2020 State of Community Management research,
Engagement That Scales – Episode #5: Gretchen Schmelzer
Engagement that Scales is a weekly web series featuring Rachel Happe, and and a new guest each week. Community professionals, industry
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