WHAT IS IT? For an AMA, the community manager chooses a member host to whom questions will be directed. The
Question of the Week Prompts
We highly recommend using a Question Of The Week program to engage new community members, and make contributing easy and fun. Two
Undeniable Story: The Science and Intuition of Engagement
Michael shared a six-step storytelling framework that, in his experience, has been a breakthrough process and approach for not only
The Role of Communities in Innovation
Communities play a critical role in innovation. Whether in the middle ages or now cities, in particular, are critical to innovation.
Measuring Networked Leadership
For many years, I had an uncomfortable relationship with the word ‘leadership’. It seemed vague, imprecise and conflated with ‘executive’,
What “People First” Looks Like: An Ultimate Software Case Study
HIGHLIGHTS Interested in the motto on which the “people first” strategy has been built for Ultimate Software? People first will look
Communities for the People, By the People: The Google Local Guides Connect Story
HIGHLIGHTS Want to know about Google’s people-first strategy? Traci shared 3 core values that are at the base of their forum’s
20/20 Vision: Community Lessons and Resolutions with Allison Leahy/Spotify
HIGHLIGHTS Interested in resolution best practices? Allison shared 3 ways that she works to ensure her resolutions are met.Ever wonder
Harnessing the Super Power of Community Advocates
With a global ecosystem of more than 4,000 customers globally, including 33 of the Fortune 100, Carbon Black knew they needed a way to
Nurturing Super Users to Cultivate Success
The Mimecaster Central "Legends" Program rewards the most active community champions who continue to offer Legendary assistance to their
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