Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of
Lauren Klein on Community Leadership
Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of
Crisis Engagement Guidelines
Community professionals tend to use what I call the Language of Engagement – a style of communication that is designed to give
Using Digital Channels in a Crisis: Community Best Practices for Connecting and Collaborating
The coronavirus, and its impact on travel and events, has organizations scrambling to adapt. Digital channels will take up much of the
Managing Remote Teams: Ideas and Advice for Thriving Online
The dramatic spread of COVID-19 is making people scramble. Colleges and Universities are transferring to virtual learning. Employers are
Working Well on the Web: The Ups and Downs of Remote Work
Wondering which challenges other community professionals face working remotely? 5 challenges were shared and discussed. Want to know
Can’t Miss Programming Idea: Member Spotlight
WHAT IS IT? A profile of one member's work (typically in the form of a blog or discussion post) written by the community manager. It
Can’t Miss Programming Idea: Ask Me Anything
WHAT IS IT? For an AMA, the community manager chooses a member host to whom questions will be directed. The
Question of the Week Prompts
We highly recommend using a Question Of The Week program to engage new community members, and make contributing easy and fun. Two
Undeniable Story: The Science and Intuition of Engagement
Michael shared a six-step storytelling framework that, in his experience, has been a breakthrough process and approach for not only
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