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Selling Community: Getting Stakeholders to the ‘Aha’ Moment

By Rachel Happe, Co-Founder and Principal, The Community Roundtable Whenever we make investments in organizations, we need a business

The End of DIY Community Management and the Rise of the Community Executive

By Rachel Happe, Co-Founder and Principal, The Community Roundtable The discipline of community management is growing up. For us at The

Best Practices for Member Leadership Programs

The Social Executive: Leading a Culture of Innovation

As the business world continues to innovate and move faster, social technologies are changing the way businesses communicate and engage with

Defining Community Management Roles

This eBook uses our research to target one of the pain points we most often hear from community professionals – the lack of clear role

Shirlin Hsu on Adoption in Internal Communities

Episode #43 features Shirlin Hsu, Global Communities Strategy and Enablement Manager at BCG. Join us as we chat about how to drive adoption

Renee Vogt on a Commuity Purpose Framework

Episode #42 features Renee Vogt, VTN Capability Owner at Merck. Join us as we chat about her team’s community purpose framework, how they

Marjorie Anderson on Engaging Internal Stakeholders

Episode #44 features Marjorie Anderson, Community Engagement Specialist, Project Management Institute. Join us as we chat about engaging

J.J. Lovett on Building Community Teams

Episode #46 features J.J. Lovett, Director, Communities at CA Technologies. Join us as J.J. quotes “Glengarry Glen Ross” and we chat about

How to Turn Brand Haters to Advocates

Jason is a Conflict Resolution Specialist, Mediator and Facilitator. His main focus is helping brands deal with their irate customers in the

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