Heather Ausmus, Director of Community at Ciena shares her perspective on how calculating your community program's ROI will change your
Who’s Measuring What? A Metrics Show & Tell with Olivier Le Pord
Interested in learning Autodesk’s top metrics? Olivier shared his top 3 metric buckets, including the sub-metrics within each bucket.
Who is Measuring What? A Metrics Show & Tell with Alex Blanton, Microsoft
Interested in the types of metrics that are most effective? Alex shared the 4 metrics that he finds most useful. Looking for formulas?
Measuring Offline Community Engagement: Building Community at Team RWB
Interested in learning how to measure enrichment? Dan shared their methodology at Team RWB, which has engagement at its core. Additionally,
Who’s Measuring What? A Metrics Show and Tell with Allison Brotman of nCino
Interested in learning what Allison considers the biggest factor behind their success? Members were impressed with how well Allison was able
Building a Behavior Analytics Dashboard: Visualizing Complex Dynamics of ESNs
HIGHLIGHTS Interested in learning which strategic objectives worked for Steelcase’s dashboard? Wietske shared their 3 practical
Research Brief: Calculating Community ROI
Measuring the Networked Value of Engagement In this brief, we will explore a universal formula for capturing the ROI
The State of Community Management 2018 Webinar
The State of Community Management 2018 from TheCR on Vimeo.
The State of Community Management 2018 Report
The State of Community Management (SOCM) research has evolved with the industry, moving from qualitative to quantitative. Initially, the
Community ROI: The Value of Supporting the Success of Others
By Rachel Happe, Co-Founder and Principal, The Community Roundtable In 2016, The Community Roundtable published our first community
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