Heather Ausmus, Director of Community at Ciena shares her perspective on how calculating your community program's ROI will change your community story:
- Looking for successful ROI metrics? Heather shared 4 metrics that resonate with stakeholders.
- Interested in a proven ROI calculation formula? Heather shared the actual formula used within Ciena’s community.
- Want to avoid hardship through actual lessons learned? Heather offered participants her 4 main lessons learned from working onCiena’s ROI calculation.