Strategy - - Page 3

Community Ecosystem Map: My framework for mapping content and programs

Bri Leever, Community Builder and Contributor to the 2023 State of Community Management Report shared her framework for planning effective

Ready to level up your community reporting program? Whether you're a solo practitioner or you lead a team of community professionals we have

An approved community strategy is a critical step to develop a fully integrated community program. If you don’t have a community strategy

Engagement behaviors are a leading indicator of value Engagement is a key measure of attention, alignment, learning, and leadership.

Attached is a great template for creating an organizational gap analysis around social initiatives, based on our Community Maturity Model™.

Communities are not a “set it and forget it” proposition. Increasingly, community teams are making design and user interface/experience

Thinking about the personas in your online community is critical – if you don’t know who you are creating content and planning programs for

Community managers know their members better than anyone, right? But knowing individual members on a personal level isn’t the same as

When you hear “gamification,” what comes to mind? Video games? Leveling-up? The latest Fortnite emote (a.k.a. the goofy dances you see

Explore how online communities improve customer satisfaction, provide fast and easy support, and create powerful brand