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Communities are Behavior Change-makers

Communities are behavior change-makers. When you give people a faster, easier, or more effective way to do something, they typically adopt

Four Tips for Selecting a Community Technology

The right community technology is critical. It provides the infrastructure to connect your members, share information and ideas, and

Five Tips for Community Managers Getting Started with ChatGPT

Not every community managers is super tech-savvy - and that's ok! It feels like there are always new platforms or services to try out - and

What is Generative AI and Why Does it Matter to Community Managers

What is Generative AI Generative AI is a type of artificial intelligence (AI) that can create new content, such as text, images, or

Community Ecosystem Map: My framework for mapping content and programs

Bri Leever, Community Builder and Contributor to the 2023 State of Community Management Report shared her framework for planning effective

Four Ways to Improve Community Reporting

Ready to level up your community reporting program? Whether you're a solo practitioner or you lead a team of community professionals we have

Community Strategy Worksheet

An approved community strategy is a critical step to develop a fully integrated community program. If you don’t have a community strategy

Engagement Strategy Canvas

Engagement behaviors are a leading indicator of value Engagement is a key measure of attention, alignment, learning, and leadership.

Community GAP Analysis Template

Attached is a great template for creating an organizational gap analysis around social initiatives, based on our Community Maturity Model™.

Don’t Let Your Community Get Stale

Communities are not a “set it and forget it” proposition. Increasingly, community teams are making design and user interface/experience

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