Attached is a great template for creating an organizational gap analysis around social initiatives, based on our Community Maturity Model™.
Don’t Let Your Community Get Stale
Communities are not a “set it and forget it” proposition. Increasingly, community teams are making design and user interface/experience
3 Elements of Community Personas
Thinking about the personas in your online community is critical – if you don’t know who you are creating content and planning programs for
All About Building Member Personas
Community managers know their members better than anyone, right? But knowing individual members on a personal level isn’t the same as
Gamification 101: Games and Changing Community Behavior
When you hear “gamification,” what comes to mind? Video games? Leveling-up? The latest Fortnite emote (a.k.a. the goofy dances you see
Meaningful Change Management
Explore how online communities improve customer satisfaction, provide fast and easy support, and create powerful brand
Impactful Metrics & Reporting in Community
Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement
4 Things to Consider When Launching a Community Mentorship Program
Mentorships have existed, well, forever, and they’ve always been an excellent way to share knowledge. But with the COVID-19 pandemic, loads
Creating a Positive Feedback Loop Process in 4 Steps
As a community manager, there may be days when you find yourself channeling a firefighter more than anything else. Issue after issue
The State of Community Management 2022 Highlights Webinar
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