Strategy - - Page 5

The Evolution of Customer Communities

In 2021, online communities are table stakes for brands that want to connect and engage with their audience. Community professionals are

•Looking to advocate for value-based and/or behavior-based metrics? Marjorie offered an excellent solution, backed by an example. Stephanie

•Curious about the types of chaos as defined by Jonathan? In Jonathan’s experience, there are 2 types of chaos. Jonathan explained his

•Curious about the 5 environmental factors that affect your strategy? Unfortunately, so many organizations aren’t aware of the importance of

•Wondering about how to get started? Kim had 2 main objectives when she began this new journey of building a community business case. They

Now in its 12th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community

Shelonda Darling, Sr. Manager, Global Intranet at Global Payments, and Larry Glickman, Director Network Engagement and Collaboration at the

Since our initial Community Careers and Compensation research in 2014, communities are now the most efficient way to

When thinking about engagement many community managers dismiss the idea of formal training program for their members. For some it’s just too

Over the past year I've been having conversations with learning and development, knowledge management and online community