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How I’m Using AI as a Community Manager

It’s now been almost two years since ChatGPT launched in November 2022, capturing people’s imaginations — and injecting enormous energy into

State of Community Management 2024

We’ve seen a lot of progress in online communities since 2009 and are encouraged to see community teams remain upbeat as they continually

Building a Mobile-First Community to Meet Members Where They Are

Building a Mobile-First Community to Meet Members Where They Are

Launched in 2020, Community Food Navigator envisions a food system rooted in justice, in which the people who produce, distribute, and

Three Quick Community Wins for April

Check these three easy community management to-dos off your list and set yourself up for community success. The days are getting

Three Quick Community Wins for March

Check these three easy community management to-dos off your list and set yourself up for community success. You don’t need the luck of

Melanie Binder on Community Technology Platforms

Episode #98 of Community Conversations features Melanie Binder, Senior Manager, Community and Council Engagement, discusses her work at

How Communities Harness Low-Code and Pro-Code Technology

This guest post is sponsored content provided by Verint. Learn more about Verint here. No two online communities are the same –

State of Community Management 2023

Our annual research reports trends, best practices, and benchmarks across the online community management industry. The report is a

Building Mobile-First Communities

Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community

Four Tips for Selecting a Community Technology

The right community technology is critical. It provides the infrastructure to connect your members, share information and ideas, and

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