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The Critical Link Between Community and Customer Experience

Jeannie Walters and Annette Franz were on hand to discuss the link between community and the customer experience. The highlights of the

SUMMARY The Community Roundtable is a big fan of Working Out Loud (WOL) as a practice and many members participate in their weekly

SUMMARY Participants discussed best practices for onboarding a new community manager. The highlights of the discussion are noted

SUMMARY A culmination of member collaboration and crowdsourcing innovation by various CR members has led to a white paper entitled:

HIGHLIGHTS This UNICEF case study demonstrated assessment and benchmarking best practices. Want to see the TheCR’s Maturity Model in

TheCR encourages members to regularly review career goals and refresh job search materials to ensure they are up-to-date. That used to mean

HIGHLIGHTS Dina and Kathryn shared a case study for driving adoption with data at Pearson. Looking for a step-by-step scientific

Leadership and management are evolving in fundamental ways, driven by changing access toinformation brought on by technology. Information

SPEAKERS: Ryan Arsenault (Mimecast) & Kelly Schott (TheCR) HIGHLIGHTS Interested in Ryan’s top lessons learned? These translate

SPEAKERS:Georgina Cannie (Consultant), Matt Laurenceau (BMC), Kelly Schott (TheCR) HIGHLIGHTS Looking for an ROI model? Georgina