Ever wonder what skills are best suited for community management? Marjorie shared what she believes is the most valuable skill set for
Connecting Community and Business Models
Renee lent her expertise to participants on the subject of business model innovation and how it can be connected to community. The
Helping Organizations Evolve: Exploring Digital Workplace Research
This call explored Jane’s research in the area of digital workplaces. The highlights of the discussion are noted below: Jane’s digital
How Aetna Conducts Social Audits & Training to Ensure Compliance
This is an Aetna case study on how to conduct social audits and training for social compliance. The highlights of the discussion are noted
Best Practices for Welcoming New Members into your Community
As an overall summary, welcome programs fit into a broader strategy that helps to build and strengthen the community.Communities with new
Spring Cleaning for Your ESN: An Enterprise Case Study with Capital One
After hearing that Melissa had launched a spring-cleaning campaign at Capital One, Hillary thought that it would be a good case study for
The Critical Link Between Community and Customer Experience
Jeannie Walters and Annette Franz were on hand to discuss the link between community and the customer experience. The highlights of the
Work Out Loud (WOL) Circles with John Stepper
SUMMARY The Community Roundtable is a big fan of Working Out Loud (WOL) as a practice and many members participate in their weekly
Letting Go of the Reins: Best Practices for Onboarding a New Community Manager
SUMMARY Participants discussed best practices for onboarding a new community manager. The highlights of the discussion are noted
Dollars from Sense: How Crowdsourcing Innovation Creates Business Value
SUMMARY A culmination of member collaboration and crowdsourcing innovation by various CR members has led to a white paper entitled:
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