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Designing a Framework for a Super User Program

Anne Larsen and Tracy Maurer explore multi-tiered advocacy - or super user - programs. It is really difficult to build a robust community

Rachael Silvano, Zapier, explores the topic of how we build ties and connections in our digital world. With the core of "weak ties build

There are countless opportunities throughout your workday to be more present and intentional. In this report, Penny Schnarrs shares how

When you hear “gamification,” what comes to mind? Video games? Leveling-up? The latest Fortnite emote (a.k.a. the goofy dances you see

Explore how online communities improve customer satisfaction, provide fast and easy support, and create powerful brand

Great metrics and dashboards reveal the value of engagement. Choosing the metrics that tell your community’s unique story of engagement

Ashleigh Brookshaw has spent her career building community in the insurance, association, and now software spaces, so she knows her way

As a community manager, there may be days when you find yourself channeling a firefighter more than anything else. Issue after issue

Are you evaluating and assessing community or engagement platforms? You are in great company – a lot of people are. This is being driven by

Lessons from The NEW Community Manager Handbook is a limited-run podcast series, featuring the 21 community leaders showcased in