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Leading Large Scaled Change: Network-Centric Warfare

The military recognized that their enemy was networked. However, most corporations today do not recognize that their customers are

Jason is a Conflict Resolution Specialist, Mediator and Facilitator. His main focus is helping brands deal with their irate customers in the

CMGT 101: 17 Community Leaders Share Their Secrets for Success is packed with engagement ideas, governance tips, career advice,

One of the major challenges of the community and social business teams with whom we work is the education of their executives. While a great

The Community Manager Handbook: 20 Lessons from Community Superheroes combines research findings and advice from The Community Roundtable

Quantifying the Value of Community The State of Community Management 2016 provides a snapshot of the progress and changes in community

Leveraging Investment to Create Strategic Value The SOCM 2017 provides a snapshot of the progress and changes in community

The State of Community Management 2014 is the fifth edition of our annual research. This year, collaborating with TheCR Network members to

Harvesting the Rewards of Community The State of Community Management 2015, the sixth edition of our annual report series, provides a

The Value of Community Management The SOCM 2013 builds on previous qualitative research to offer a quantitative look at how community and