Hillary Boucher shares what she's learned about building new member leadership programs. (Note: Skip ahead to minute6:00 for the
Should I Train My Community Members?
When thinking about engagement many community managers dismiss the idea of formal training program for their members. For some it’s just too
In online communities, new member programs matter.
You walk into a new place – maybe you have a new job, are a new member of a class, or a new volunteer somewhere. Everyone is gathered in
What Role Can Enterprise Social Networks Play in Learning?
Over the past year I've been having conversations with learning and development, knowledge management and online community
How The Red Cross Builds, Grows, and Sustains Communities
Ernesto Izquierdo (ICRC), shares how the Red Cross goes about creating a strategy for launching communities.Through a guide that they use to
How Gamification Can Help Grow Community Adoption & Engagement
How can gamification help organizations grow their online community adoption and engagement? Gamification, in its simplest definition,
Gamification Resources
This curated list of gamification resources will help you find successful models for gamification programs, and give you fresh ideas for
Conversations with Community Managers – Lance Yoder and John L. Moore on Workforce Collaboration
Episode #75 features Lance Yoder, Manager, Workforce Adoption and Collaboration, Cerner and John L. Moore, Lead Technology
Beyond Points & Badges: How Gamification Can Drive Business Objectives in Your Community
Ted Hopton & Tracy Maurer, generously share the results from the implementation of gamification into their employee community. While
What will community management look like in 2021? 8 community leaders share their ideas.
2020 was an unpredictable year, so while we’re loathe to make “predictions” for 2021, we did want to hear what some community thought
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