What is plain language and how can you use it to make your community management efforts more effective? Erin Winker shares an overview of
Driving Community Participation and Engagement With Gamification
If you’re interested in incorporating gamification into your community program you don’t have to reinvent the wheel. Gamification is one of
Leading Large Scaled Change: Network-Centric Warfare
The military recognized that their enemy was networked. However, most corporations today do not recognize that their customers are
CMGT 101: 17 Community Leaders Share Their Secrets
CMGT 101: 17 Community Leaders Share Their Secrets for Success is packed with engagement ideas, governance tips, career advice,
The Social Executive Key Findings
One of the major challenges of the community and social business teams with whom we work is the education of their executives. While a great
The Community Manager Handbook
The Community Manager Handbook: 20 Lessons from Community Superheroes combines research findings and advice from The Community Roundtable
The State of Community Management 2016
Quantifying the Value of Community The State of Community Management 2016 provides a snapshot of the progress and changes in community
The State of Community Management 2017
Leveraging Investment to Create Strategic Value The SOCM 2017 provides a snapshot of the progress and changes in community
The State of Community Management 2014
The State of Community Management 2014 is the fifth edition of our annual research. This year, collaborating with TheCR Network members to
The State of Community Management 2015
Harvesting the Rewards of Community The State of Community Management 2015, the sixth edition of our annual report series, provides a
