2020 taught us a lot about how people can connect and thrive in online communities. To celebrate CMAD 2021 (Community Manager
Onboarding New Community Members
How you welcome your new members matters – one of the most consistent findings in our State of Community Management research is on the
In online communities, new member programs matter.
You walk into a new place – maybe you have a new job, are a new member of a class, or a new volunteer somewhere. Everyone is gathered in
How The Red Cross Builds, Grows, and Sustains Communities
Ernesto Izquierdo (ICRC), shares how the Red Cross goes about creating a strategy for launching communities.Through a guide that they use to
Conversations with Community Managers – Lance Yoder and John L. Moore on Workforce Collaboration
Episode #75 features Lance Yoder, Manager, Workforce Adoption and Collaboration, Cerner and John L. Moore, Lead Technology
Engagement That Scales – Episode #22: Maddie Grant on What Will Go Back, and What Won’t
Engagement that Scales is a weekly web series featuring Rachel Happe, and and a new guest each week. Community professionals, industry
Getting To Know ALL Of Your Members
Want a plan to get to know your members better? Allison outlined a6- step Community Transformation Project that yielded incredible insights
Managing Risk for Online Communities
The top three legal issues for which community managers should monitor are the following: • Defamation. • Intellectual property
Disputes, Flame Wars and Trolls – Managing Conflict in Community
Community managers are in a position to raise awareness and set the tone for acceptable online behavior. This will require the
Honest Signals that Drive Innovation & Collaboration
Peter’s Honest Signals are grouped into the three dimensions of structure, time and content. Within each of those dimensions are ‘Six
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