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Advice on Everything From CNGR

Advice on Everything

2020 taught us a lot about how people can connect and thrive in online communities. To celebrate CMAD 2021 (Community Manager

Onboarding New Community Members

How you welcome your new members matters – one of the most consistent findings in our State of Community Management research is on the

In online communities, new member programs matter.

You walk into a new place – maybe you have a new job, are a new member of a class, or a new volunteer somewhere. Everyone is gathered in

How The Red Cross Builds, Grows, and Sustains Communities

Ernesto Izquierdo (ICRC), shares how the Red Cross goes about creating a strategy for launching communities.Through a guide that they use to

Conversations with Community Managers – Lance Yoder and John L. Moore on Workforce Collaboration

Conversations with Community Managers – Lance Yoder and John L. Moore on Workforce Collaboration

Episode #75 features Lance Yoder, Manager, Workforce Adoption and Collaboration, Cerner and John L. Moore, Lead Technology

Engagement That Scales – Episode #22: Maddie Grant on What Will Go Back, and What Won’t

Engagement That Scales – Episode #22: Maddie Grant on What Will Go Back, and What Won’t

Engagement that Scales is a weekly web series featuring Rachel Happe, and and a new guest each week. Community professionals, industry

Getting To Know ALL Of Your Members

Getting To Know ALL Of Your Members

Want a plan to get to know your members better? Allison outlined a6- step Community Transformation Project that yielded incredible insights

Managing Risk for Online Communities

Managing Risk for Online Communities

The top three legal issues for which community managers should monitor are the following: • Defamation. • Intellectual property

Disputes, Flame Wars and Trolls – Managing Conflict in Community

Community managers are in a position to raise awareness and set the tone for acceptable online behavior. This will require the

Honest Signals that Drive Innovation & Collaboration

Peter’s Honest Signals are grouped into the three dimensions of structure, time and content. Within each of those dimensions are ‘Six

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