Expert Perspective

Help! Three Questions Community Managers Need to Ask When They’re Struggling

Community managers are burnt out. And they’ve been that way since before the COVID-19 pandemic began — in the 2019 State of Community

Tirza Austin is the Senior Manager of Online Communities for the American Society of Civil Engineers (ASCE) and has been for almost 4 years.

• Interested in best practices for the effective migration of platforms? Debbie and Matt shared their take and experiences on four best

As more organizations embrace online communities as core business systems, executives expect to be kept apprised of their progress and

A community platform migration doesn’t have to be an automatic headache. Join us for this expert panel as we discuss: – the different phases

The #1 question we get asked: How can I improve engagement? On this panel, we discussed building a foundation for engagement success

Content and programs are the lifeblood of a successful online community program. They are often seen as one collective entity, but they

One of the most consistent findings in our State of Community Management research is on the impact of new member programs in

Community opportunities are growing rapidly (and we love to see it!) The field is maturing and along with it, roles are becoming both

Looking at community job descriptions, it’s clear there are some characteristics that are prized by hiring managers. While