Over the last two years, the place of community in organizations shifted, with community programs becoming a commonly required investment at
The Evolution of Customer Communities
In 2021, online communities are table stakes for brands that want to connect and engage with their audience. Community professionals are
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Community practitioners share three proven ideas for increasing employee adoption and engagement in online external communities.
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This eBook, Customer Communities Elevate the Customer Experience, is derived from the 2020 State of Community Management research,
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You know community is important, but have you considered the actual impact of a mature, well-resourced community program? This eBook looked
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Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of
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Jeannie Walters and Annette Franz were on hand to discuss the link between community and the customer experience. The highlights of the
From Ideation to Launch: Creating a Customer Community
SPEAKERS: Ryan McClelland (Morningstar Inc.) and Kelly Schott (TheCR) HIGHLIGHTS Interested in the goals and outcomes of Ryan’s
Building Out a Community Governance Model for a Customer Community
Speakers: Claire Flanagan (Cloudera) & Kelly Schott (TheCR) HIGHLIGHTS DOWNLOAD NOW
Community Engagement: Turning Customers into Fans, Yahoo! Case Study
This report focuses on best practices for nurturing customer advocates, as well as lessons learned during the rollout of an advocacy program
