Over the past year I've been having conversations with learning and development, knowledge management and online community
Creating and Managing a Virtual Community: A Practice Manual
Creating and Managing a Virtual Community: A Practice Manual is a free resources published by the ICRC. Download the Manual
How The Red Cross Builds, Grows, and Sustains Communities
Ernesto Izquierdo (ICRC), shares how the Red Cross goes about creating a strategy for launching communities.Through a guide that they use to
Conversations with Community Managers – Lance Yoder and John L. Moore on Workforce Collaboration
Episode #75 features Lance Yoder, Manager, Workforce Adoption and Collaboration, Cerner and John L. Moore, Lead Technology
Beyond Points & Badges: How Gamification Can Drive Business Objectives in Your Community
Ted Hopton & Tracy Maurer, generously share the results from the implementation of gamification into their employee community. While
What will community management look like in 2021? 8 community leaders share their ideas.
2020 was an unpredictable year, so while we’re loathe to make “predictions” for 2021, we did want to hear what some community thought
Engagement That Scales – Episode #22: Maddie Grant on What Will Go Back, and What Won’t
Engagement that Scales is a weekly web series featuring Rachel Happe, and and a new guest each week. Community professionals, industry
Get Inside Your Boss’ Mind With Metrics
• Looking to make your reports and chosen metrics more impactful for senior leaders? One participant shared his key best practice.•
Diversity & Inclusion: Designing An Equitable User Experience
Looking to better understand diversity, equity and inclusion(DEI) from a community perspective? Ashleigh shared 6 best practices. Do you
Customer Communities Elevate the Customer Experience
This eBook, Customer Communities Elevate the Customer Experience, is derived from the 2020 State of Community Management research,
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