Content & Programming -

Using a Playbook to Support Community Manager Success

Learn how developing a training and a comprehensive community primer directly impacted the development of a strong cadre of community

Episode #54 features Nick Wallander, Social Media Consultant at Humana. Join us as we chat with Nick about his journey to

Seeding your community with the content that your audience wants and needs is a critical part of launching a new community program. Here are

Jeff Merrell (Associate Director of the Masters Program at Northwestern) shared his experiences empowering your audience to ask the

By Rachel Happe, Co-Founder and Principal, The Community Roundtable I am lucky to work with some of the best community managers in the

The State of Community Management 2018 from TheCR on Vimeo.

The State of Community Management (SOCM) research has evolved with the industry, moving from qualitative to quantitative. Initially, the

Learn more about CA Technologies’ customer engagement evolution and how J.J. Lovett, Director, Communities and his team have received an