By Rachel Happe, Co-Founder and Principal, The Community Roundtable I am lucky to work with some of the best community managers in the
The State of Community Management 2018 Webinar
The State of Community Management 2018 from TheCR on Vimeo.
The State of Community Management 2018 Report
The State of Community Management (SOCM) research has evolved with the industry, moving from qualitative to quantitative. Initially, the
CA Technologies’ Customer Engagement Evolution
Learn more about CA Technologies’ customer engagement evolution and how J.J. Lovett, Director, Communities and his team have received an
Best Practices for Member Leadership Programs
Best Practices for Content Programming
10 Content Curation Techniques for Your Community
What are the benefits of thoughtful content curation in your community management program? Explore the benefits, and review these ten
Getting the New Member Experience Right
Want to ensure that your members get involved and stay involved? Our research shows that new member programs hold the key to sustained
Birds on a Wire: Programming for Knowledge Sharing Communities
“Birds on a Wire” is a hybrid engagement tactic. It is used to engage phone conversations with customers and/or potential customers. It
Understand Content Strategy: Practical Tips and Best Practices
“Content strategy is planning for the creation, aggregation, governance, and expiration of content that is useful, usable, and appropriate
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